Step 1 : Online or Telephone Reservation

Online Reservation

Please click [order now] at the right upper corner
for filling the order form

Reservation by phone

Please contact our customer service
at 3568-0070

1) Please complete your reservation either online or by phone at least 2 working days before your departure.
2) A confirmation email will be sent after your reservation, please contact us if you find the order information is incorrect.
3) Please inform us for any change of order information 4 days before your pick up the wifiegg
4) We may ask for your flight ticket or receipt to confirm your order.

Payment



Credit Card

Credit card is accepted online and at TST Shop
You will receive a confirmation email from AsiaPay shortly if the payment is successful.
Please check “Order Details and Payment reminder” email from us if your transaction fails.

Cash

Rental Charge + $500 Deposit
Only for the customers who pick up and return the wifiegg at TST Shop
(Deposit will be refunded at the time of returning the wifiegg。)

Step 2 : Pick up

Return

Self Pick up

building

TST Office(Free)

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Airport Post Office (APT) : Free

building

SF Express Store($20)

building

EF Locker($30)

Delivery Service

truck

Commercial Area(Free)

truck

Residential Area($50)

Self Return

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TST Office(Free)

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7-11 Store at Airport(Free)

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7-11 Store in HK/KL/NT($30)

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SF Express Store($20)

Delivery Service

truck

Commercial Area(Free)

truck

Residential Area($50)

Step 3 : How to use

1.Power on

2.Seach for the network

3.Connect the device

Technical Support Center

24-hours Technical Support

Please contact the 24-hour Technical Support Hotlines as soon as possible if you find troubles to operate the wifiegg, otherwise no refund can be claimed after returning to Hong Kong :
English : 03-3239 3422 (24-hours) Mandarin : 03-3239 3397 (Japan Time 7:00-22:00)
or by Email: tss@telecomsquare.co.jp , we will call you directly at your telephone number or hotel telephone number after we receive your email as soon as possible. However, the telephone charge (local or IDD) will be borne by the customer.
We apologize for any inconvenience it may cause to you.

* If the WiFi device cannot be connected/operated, or has charging problem, please contact our 24-hours support team ASAP by phone or email, otherwise no refund can be claimed after returning to Hong Kong.